Below sets out the procedure we will follow in dealing with any complaint:

We have appointed the person named below to deal with complaints. If you have a question or you would like to make a complaint, please do not hesitate to contact him.

1. Mr T J Morris,
Home Inspector South East,
16 Brownlow Green,
Basildon,
Essex,
SS14 1QF

2. If you have initially made your complaint verbally, i.e. face-to-face or on the telephone, could you please also make it in writing, addressed to Mr T J Morris.

3. Once we have received your written complaint, Mr T J Morris will contact you in writing within seven days. At this stage, we will give you our understanding of your case. We will also invite you to make any further comments that you may have in relation to this.

4. The Home Inspector will also report to the Certification Scheme BRE CERTIFICATION LIMITED under which the Home Inspector is managed. He will report the receipt all complaints; and the outcome of all complaints.

5. Within twenty-one days of receipt of your written summary, Mr T J Morris will write to you, to inform you of the outcome of his internal investigation into your complaint and to let you know what actions we have taken or will take

6. Where a complainant is dissatisfied with the results of an internal investigation, the Home Inspector will co-operate with any external process adopted by the Certification Scheme BRE CERTIFICATION LIMITED.

Copyright 2007- Home Inspector South East- All Rights Reserved
1. www.homeinformationpacks.gov.uk
Reproduced under the terms of the Click-Use Licence.

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